Privacy Policy & Terms of Use

Last Updated: August 26, 2026

Inns of Aurora Resort & Spa respects the privacy of our guests and website visitors. This Privacy Policy & Terms of Use describes how we collect, use, and protect information provided to us, as well as the terms applicable to SMS text messaging communications from Inns of Aurora Resort & Spa.

Information We Collect

It is our policy to collect only personal information that visitors and guests voluntarily provide to us. This may include information such as your name, mailing address, email address, telephone number, reservation information, and other information you provide when making a reservation, requesting services, contacting us, submitting a form, or otherwise interacting with Inns of Aurora Resort & Spa.

Our web server does not automatically collect personally identifying information such as your name, address, email address, or telephone number. It may automatically collect information pertaining to the way visitors use our website, such as the time of a visit, pages viewed, browser or device information, and similar website usage information.

How We Use Information

Information we collect may be used to:

Process and manage reservations;
Provide requested guest services;
Respond to inquiries and requests;
Communicate information concerning reservations, stays, dining, spa services, activities, transportation, events, and other guest experiences;
Improve our website, services, and guest experience; and
Inform visitors and guests of special offers, new services, events, and other information we believe may be of interest when appropriate.

If you no longer wish to receive promotional communications from us, you may ask us to discontinue those communications.

Mobile Information and SMS Privacy

Inns of Aurora Resort & Spa may collect mobile telephone numbers and SMS messaging consent in connection with reservations, guest services, inquiries, website forms, and other interactions with our guests.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

Phone numbers collected for SMS communications and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers to facilitate communications or provide services on our behalf. However, mobile telephone numbers and SMS opt-in data and consent will not be provided to third parties or affiliates for their own marketing or promotional purposes.

All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with third parties or affiliates for marketing or promotional purposes.

Consent provided to Inns of Aurora Resort & Spa to receive SMS communications applies to communications from Inns of Aurora Resort & Spa and will not be transferred to another business for that business’s own marketing or promotional purposes.

Terms of Use

SMS Messaging Terms & Conditions

Inns of Aurora Resort & Spa may communicate with guests by SMS text message regarding reservations, stays, guest requests, services, appointments, activities, dining, spa services, transportation, arrival and departure information, and other communications related to a guest’s interaction with Inns of Aurora Resort & Spa.

By providing a mobile telephone number and consenting to receive SMS communications, you agree thatInns of Aurora Resort & Spa may send text messages to the mobile number provided.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Message Frequency

Message frequency varies depending on your reservation, stay, requests, services, and interactions with Inns of Aurora Resort & Spa.

Message and Data Rates

Message and data rates may apply. Any applicable charges are determined by your mobile carrier and wireless service plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to a message.

After submitting an opt-out request, you may receive a final message confirming that you have been unsubscribed. You will not receive additional SMS messages from that messaging program unless you subsequently opt in again.

Help and Support

For assistance with SMS messaging, reply HELP to a message or contact Inns of Aurora Resort & Spa at 315-364-8888.

Message Delivery

SMS message delivery is subject to transmission by your wireless carrier and other service providers.Wireless carriers are not liable for delayed or undelivered messages.
SMS messaging may not be available through all wireless carriers or in all geographic areas.

Privacy

Mobile information and SMS consent are handled in accordance with the Privacy Policy above.

Changes to This Policy and Terms

Inns of Aurora Resort & Spa may update this Privacy Policy & Terms of Use from time to time to reflect changes in our services, business practices, technology, or applicable requirements.

Updates will be posted on this page with a revised “Last Updated” date.

If you have questions regarding this Privacy Policy & Terms of Use, our privacy practices, or our SMS messaging program, please contact:

Inns of Aurora Resort & Spa
378 Main Street
Aurora, New York 13026
Phone: 315-364-8888